Mills-Haven.com.com

Booking Terms & Conditions

Terms & Conditions of Agreement

The terms and conditions for booking our villa are listed below. Please keep this for your reference.

Bookings

  • The signing of the Booking Form by the party leader confirms the acceptance of the terms and conditions set out and shall be binding on the person booking and the persons listed on the booking form intending to occupy the premises, (or any subsequent amendments made and approved to this list).

  • No all male parties or parties of guests who are under the age of 21 will be accepted.

  • No pets allowed. 

  • For the comfort of guests our home is a non smoking villa, however smoking is permitted on the patio area. Please use the ashtrays provided.

  • All local telephone calls are free while other calls are paid for using telephone cards (available in most retail stores). 

  • To ensure comfort, security and peace of mind our home is registered with the state authorities and is in full compliance with all relevant legislation.

Rental Period

  • The rental period generally consists of a Saturday to Saturday booking, however other periods are occasionally available (please ask for details). 

  • Stays of 5 nights or less will incur a cleaning fee of $120 USD. 

  • The villa is available for occupation from 4.00pm local time on the day of arrival and is to be vacated by 10.00am on the morning of departure. 

  • Vacating after 10.00am may incur a charge equivalent to one days accommodation cost, unless previously agreed with the owner. 

  • Guests may arrange to arrive earlier or leave later if the villa is empty and agreed with the owner.

Payments

  • A non-refundable deposit of 25% of the total bill is due within 7 days of your provisional booking, to be sent with the completed Booking Form.

  • On receipt of your deposit we will bank your cheque and wait for clearance, following which we will send you confirmation of your booking.

  • Payment of the balance is due 8 weeks prior to your arrival date. 

  • A $500 USD refundable security/breakage deposit is also payable at this time. Upon receipt, banking and clearance of your parties final payment, we will send out your arrival pack.

  • Please note we are unable to accept credit or debit card payments, as surcharges levied by credit card companies would only increase our costs to you, our guests.

Security Deposit

  • The client is held solely responsible for any damage or breakages that may be caused to the property, its contents and also for any items in the inventory during your stay.

  • The refundable security/breakage deposit of $500 USD will be repaid to your party by cheque, within 30 days of your departure, providing the local management have reported no breakages and you have returned the keys as requested. We check the inventory prior to your arrival and after your departure and will advise of any faults. These may include additional cleaning costs for spills, stains etc

  • We reserve the right to retain the security deposit (either in part or full) to cover breakages, damage or non-return of the keys. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.

  • We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.

  • Florida has a sub tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added cost for pest control services incurred for lack of care may be passed to you.

Cancellation by Guests

  • In the event of your party needing to cancel, the following conditions will apply.

Cancellation notice

Cancellation cost

10 - 5 weeks before arrival

50% of the total charge

less than 5 weeks before arrival

100% of the total charge

(not including the security deposit).

  • Failure to pay the final balance by the due date (Ten weeks prior to arrival) may result in loss of the booking and deposit. 

  • If we do not receive the payment we will endeavor to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. 

  • If you do have a problem PLEASE contact us as soon as possible to discuss the matter.

  • We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.

Cancellation by the Owners

  • In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind), however the management company will always seek to relocate your booking to a villa of a similar or superior standard.

Force Majeure

  • The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.

Safety and Security

  • To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property.

  • The swimming pool and spa is used entirely at the guests own risk No diving is allowed and children must be supervised AT ALL TIMES whilst in the pool area. 

  • Glass is not permitted in the pool area at any time; plastic glasses and plates are provided.

Complaints

  • In the unlikely event of a problem arising whilst you are on holiday (relating to our villa) you should immediately contact our management company who will seek to resolve the matter speedily. 

  • Your satisfaction with our villa is paramount to us and should you consider that the matter is of a serious nature, we ask you to contact us direct within 14 days of your departure from our villa. However, if the problem has not been reported to the management company then we cannot accept any responsibility. 

Disclaimer

  • Liability - The property is privately owned and neither the owners nor the management personnel accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.

  • The owners and their agents reserve the right of entry at any time. This includes workers, such as pool maintenance, gardeners etc

Brochure / Information Pack

  • Whilst all information supplied is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.

Law

  • This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

If you wish to discuss any of these terms and conditions, please contact 

John Mills the villa owner on the details below.


www.Mills-Haven.com

Contact Details   Tel:  +44(0)1427 753770     Email:  JohnMills53@Hotmail.com

UK Mobile  +44(0)7966 226073     +44(0)7795 054401